Description
- 24×7 support for your queries/issues
- Initial server setup
- Round the clock monitoring of your servers and its components. Initiate a reboot of the server if found down (usually done in 5 mins).
- 24 hours x 365 days Monitoring of all services:
- 24 hours x 365 days Monitoring of components such as CPU Load, Memory usage, Filesystems etc.
- 24 hours x 365 days Monitoring of overall connections to the server, Apache connections and Mysql connections
- Monitoring of Hard Disks and RAID (if applies) and replacing the drive(s) or controller before it becomes dead to prevent data loss. Prevents data loss 99% of time.
- Tweaking services to suit your unique server.
- Recompile the kernel with added security features and optimum modules.
- Handling server load issues
- Tweak applications such as Apache, Exim, Mysql, PHP, cPanel etc.
- Keep applications such as Apache/PHP/cPanel to the latest stable version.
- Take care of Abuse issues (spamming, phishing, DDoS attacks etc).
- Fix service related issues (such as web server not coming up, email is not being sent etc).
- Bi-weekly Server Auditing
- Automate data backup
- Setup, rebuild and monitor status of both hardware and software RAID.
- Server rebuild and backup recovery
- Handling abuse issues(such as phishing, spam etc).
- Disaster recovery and Hack recovery
- Take care of system backup
- Keep the server free from Spamming/Phishing/Hack/Virus issues. We have got *our in-house developed toolsthat help us to prevent all these things. Having said that, if any such issues occurs due to a 0 day bug, we have got the expertise to deal with such issues and recover from it and prevent it.
- Perform periodic (hourly, daily, weekly etc.) maintenance
- Installing TechBrein scripts to automate various tasks and check the status . Some of them are:
- 1. To keep the last 3 days backup of configuration files.
- 2. To check the RAID (both hardware and software) status and send an alert email if it’s broken
- 3. To scan the server for phishing files and alert if anything found. Highly affective. We have it installed on various servers and phishing issues have been reduced to 5%.
- Server Security:
- Setting up a tight firewall
- Secure Apache to prevent DOS attack and injections/URL attacks
- SSH hardening
- Harden filesystems
- Periodic Check for trojans and rootkits
- Securing Services and components such as PHP
- Patch/upgrade the critical components such as kernel, apache etc. when a security hole is found.
- Apply security updates proactively.
