Description
- 24×7 support for your queries/issues
- Initial server setup
- Round the clock monitoring of your servers and its components. Initiate a reboot of the server if found down (usually done in 5 mins).
- 24 hours x 365 days Monitoring of all services:
- 24 hours x 365 days Monitoring of components such as CPU Load, Memory usage, Filesystems etc.
- 24 hours x 365 days Monitoring of overall connections to the server, Apache connections and Mysql connections
- Monitoring of Hard Disks and RAID (if applies) and replacing the drive(s) or controller before it becomes dead to prevent data loss. Prevents data loss 99% of the time.
- Tweaking services
- Recompile the kernel with added security features and optimum modules.
- Handling server load issues
- Keep applications such as Apache/PHP/cPanel to the latest stable version.
- Take care of Abuse issues (spamming, phishing, DDoS attacks etc).
- Fix service related issues (such as web server not coming up, email is not being sent etc).
- Quarterly Server Auditing
- Take care of system backup
- Perform periodic (hourly, daily, weekly etc.) maintenance
- Server Security:
- Setting up a tight firewall
- Secure Apache to prevent DOS attack and injections/URL attacks
- Server hardening
- Periodic Check for trojans and rootkits
- Securing Services and components such as PHP
- Patch/upgrade the critical components such as kernel, apache etc. when a security hole is found.
- Apply security updates proactively.
